Thank you, for caring & God Bless you for your high Ethical Standards. If you could write to Wal-Mart too it would help they are so caring for their employees thru this Virus. Based on these Nazi Comments defending SW I wonder if those people aren't paid or somehow bennefit for sucking up to these Monsters at SW? Wal-Mart Flys 5000 associates to Dallas every year. I have US Cellular and they are waiving all overage data charges as they realize people are working from home. He gave bonuses to the employees and probably should know how SW treats its Customers. Can you write to Doug McMillan President at Wall-Mart and ask him to consider another airline for their annual meeting. I will always remember how SW has changed for the worse and never fly their Greedy Airline again. An epidemic calls for people working together and realizing a credit for up to one year later when people are laid off and have higher costs due to the Epidemic speaks of Greed. I dont understand how some of these Consumers can read my complaint ignore the real issue and defend the Evil Airline? Southwest was disinfecting their planes once per day while the other airlines were disinfecting between flights. Thus, I was shocked when I discovered the SW would not put my airfare back on my credit card as I was not preventing them from getting a $659.00 airfare as no one was flying. Other people must have felt the same as when I cancelled I noticed the fare for my flight dropped from $659.00 to $99.00. When I cancelled as the virus epidemic got worse I felt that if I flew I risked giving my friends wife the virus if I picked it up from traveling. when you look among the 3 options they had a policy on the first option to refund to your credit card so I figured all 3 would be the same. I hadn't flown with them since the 1980's so when I looked up their menu they had 3 options. Thanks for info I will contact as many as possible. Michael Van De Ven, Executive President & COO Anthony Whaley, Customer Relations Manager How much will SW profit from unused travel credits from those who are too sick to travel or die during this pandemic? Their GREED is showing! For years SW prided themselves on LUV for their customers however their inaction to make refund exceptions for customers who can not fly due to state stay at home orders or health concerns are reprehensible. They even take $$ from the government while keeping our money.
They most likely won't budge now as they are only concerned with their own compensation and stock options. Write to the officers of Southwest, they need to know how unhappy you are.
Tell everyone you know in person and (social media about how poorly SW is treating their customers). File A BBB complaint, File a complaint with your State ATTY General's office, Sign an online petition on All are easy to do online. If you need a refund and not a travel credit due to COVID !9 and State travel restrictions. If you are unhappy with how poorly Southwest Airlines is treating it's customers during this pandemic.
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